Your Frequently Asked Questions
There are a number of questions that guests
often forget to ask that can have an effect on the enjoyment of
their stay with us at Arundel House Restaurant & Rooms. Often,
finding out the answers to these questions too late can result in a
disappointment that is easy to avoid. We will be updating this page
on a regular basis and would welcome suggestions for items that we
should add here.
Payment for room reservations will be taken in full on the same day that your reservation is made. In the event of a subsequent cancellation 90% of your initial payment will be refunded to the account from which payment was made. The remaining 10% of your initial payment will be retained by Arundel House Restaurant & Rooms. In addition to this our normal cancellation policy applies.
We reserve the right to change the price charged for all of our services without notice. We will always honour the price quoted at the time a reservation was made, so long as that reservation was secured with a valid debit or credit card, and written confirmation has been received by you, from us. Whilst we endeavour to ensure that all advertising through third parties is as accurate as possible, we will only honour the prices shown on our website, or offered by our staff, at the time of your enquiry. We recommend that you visit our site regularly to keep up to date with our most current pricing.
Payment
Payment for room reservations will be taken in full on the same day that your reservation is made. In the event of a subsequent cancellation 90% of your initial payment will be refunded to the account from which payment was made. The remaining 10% of your initial payment will be retained by Arundel House Restaurant & Rooms. In addition to this our normal cancellation policy applies.
Our Prices
We reserve the right to change the price charged for all of our services without notice. We will always honour the price quoted at the time a reservation was made, so long as that reservation was secured with a valid debit or credit card, and written confirmation has been received by you, from us. Whilst we endeavour to ensure that all advertising through third parties is as accurate as possible, we will only honour the prices shown on our website, or offered by our staff, at the time of your enquiry. We recommend that you visit our site regularly to keep up to date with our most current pricing.
How many rooms do you have, and why are they different prices?
We have five bedrooms, split into three styles. We have one small
double, three standard double rooms and our large split level
double room. All of our rooms contain the same features, and all
have standard four foot six inch wide double beds. The pricing is
set apart by the amount of space and light available in the
room.
Do you have your own Car Park?
No. We make use of Mill Road Car Park, opposite the main Castle
entrance, and just 200 metres from our doorstep. We provide
overnight guests with a parking voucher so that you may park here
free of charge. Restaurant customers must purchase a Pay &
Display ticket. We cannot accept any responsibility for loss or
damage to your vehicle, but we can say that we have had no such
incidents in the five years that we have been open.
Do you have a Lounge or Bar?
No, we don’t. As it says on the tin, we are truly a Restaurant with
Rooms. However, with Arundel on your doorstep there are a great
choice of venues in which to enjoy an afternoon coffee, or
pre-dinner drink. We’d be happy to make some suggestions. When
visiting the restaurant, it is worth noting that we take you
directly to your table on arrival but we are happy to offer you
aperitifs before bringing menus.
Do you play music in the Restaurant?
We do play music in the background at all times. During breakfast
we play BBC Radio 2 and for the rest of the day we like Big Band
Swing and a little Jazz. Artists include Frank Sinatra, Michael
Bublé, Jamie Cullum, Robbie Williams, Harry Connick Jr. and Diana
Krall to name a few. We play the music using an Apple iPod, so you
should never here the same track twice. If you are having a private
party with us you can bring your own playlists on your own iPod for
the event.
Can you guarantee peace & quiet?
Arundel House is situated directly on the High Street of this
bustling little town. Evening traffic is quite gentle, but the
agricultural nature of the surrounding area means that early
morning traffic can be something of a wake up call. All of our
windows have single pane glass due to our Grade II listing. Rooms
two and three, on the second floor, offer the most insulation and
do not have rooms above them.
Why can't we check in on Sunday?
Arundel House Restaurant & Rooms is closed on a Sunday, and
there are no staff present after breakfast is served. Therefore,
there is no-one here to help you check-in. Guests arriving earlier
in the week are welcome to stay on Sunday’s and we will return to
serve breakfast on Monday morning.
Do any of your rooms have baths?
No. We have chosen to equip all of our rooms with powerful drench
showers to improve on the space available in our bathrooms. All of
our showers will happily accommodate two people!
I am quite tall. Will I be comfortable?
There is one room that we would recommend to taller guests, and
that is room four. It is on the first floor which offers higher
ceilings than the second floor - also allowing the shower head to
be placed higher. The room is one of our Standard Double’s which
all feature beds without foot boards - to allow feet a little extra
room to stretch. Our large double and small double rooms do have
foot boards at the bottom of the bed.
How big are your beds?
All of our beds are Standard UK Double Beds, which means that they
are four foot six inches wide, and six foot long.
Are there tea & coffee making facilities in our room?
There are no facilities for making drinks in any of the rooms apart
from our Large Double Bedroom. This is to help keep the amount of
clutter in your room to a minimum, and create more space for you.
When the restaurant is open, from the start of breakfast until the
end of dinner we would be happy to freshly prepare a coffee and tea
of your choice and deliver it to your room free of charge. Just
call us on ‘0’ on your room telephone.
And finally, do you scramble your own eggs?
This is not a joke, we have been asked this question at breakfast.
The answer is a resounding ‘yes’, we do scramble, poach and fry our
own eggs. However, we do stop short of laying them ourselves.
Disclaimer
Arundel House Restaurant & Rooms make
every effort to keep the information on this web-site accurate, but
disclaim any warranty or representation, express or implied about
its accuracy, completeness or appropriateness for a particular
purpose. You assume full responsibility for using the information
at this web-site, and you understand and agree that neither Arundel
House Restaurant & Rooms nor any of their employees are
responsible or liable for any claim, loss or damage resulting from
its use.