Smoking
Arundel House Restaurant & Rooms operates a No Smoking policy
within the building. Where a customer has been found to have been
smoking inside the building they will be politely asked to leave.
Furthermore, where this smoking has taken place inside a bedroom,
we will make a charge of £25 to facilitate the specialist cleaning
of that room. For help and advice you could visit the NHS Smokefree
web-site at www.gosmokefree.co.uk
or call the NHS
Smoking Helpline on 0800 169 0 169.
Children
Arundel House Restaurant & Rooms is an adult environment
created with your enjoyment in mind. Therefore we generally do not
accept children under twelve years old in our restaurant, and under
sixteen years old as overnight guests. The proprietors of Arundel
House have children themselves and hope that you, like them, will
appreciate a meal or an overnight stay away from your little loved
ones.
Arrivals
and Departures
Check-in
is guaranteed at 3pm but you are welcome to arrive earlier to
organise luggage and car parking.
We do not have our own parking at Arundel House Restaurant &
Rooms, and we suggest that you make use of Mill Road Car Park,
opposite the entrance to the Castle, and two hundred metres from
our front door. We will provide one car parking voucher for each
room so that you may park free of charge in this car
park.
Check-out is at 11am, although we may be able to arrange a late
check-out if you would like. We charge £25 for an unarranged late
check-out. Please allow fourty-eight hours for us to arrange a late
check-out.
Cancellations
As long
as we receive your written cancellation at least three days prior
to your arrival, there will be no charge. For example, to cancel a
reservation on Saturday we would need your written cancellation by
Wednesday.
You can write to us using e-mail, post or fax and we will
always
respond to your
cancellation request in case your delivery method has
failed.
If we receive your written cancellation after this time, we would
charge you for the whole of your reservation. We will not charge
for any nights that we re-sell. We may offer a discount in order to
re-sell your room, and we would charge you the balance
outstanding.