The Small Print
We sincerely hope that your experience of
Arundel House Restaurant & Rooms will be a pleasant one, free
from complications and concerns. To allow room for our relationship
with you to blossom, we like to make our terms and conditions as
clear as possible from the very beginning.
We reserve the right to change the price charged for all of our services without notice. We will always honour the price quoted at the time a reservation was made, so long as that reservation was secured with a valid debit or credit card, and written confirmation has been received by you, from us. Whilst we endeavour to ensure that all advertising through third parties is as accurate as possible, we will only honour the prices shown on our website, or offered by our staff, at the time of your enquiry. We recommend that you visit our site regularly to keep up to date with our most current pricing.
Our Prices
We reserve the right to change the price charged for all of our services without notice. We will always honour the price quoted at the time a reservation was made, so long as that reservation was secured with a valid debit or credit card, and written confirmation has been received by you, from us. Whilst we endeavour to ensure that all advertising through third parties is as accurate as possible, we will only honour the prices shown on our website, or offered by our staff, at the time of your enquiry. We recommend that you visit our site regularly to keep up to date with our most current pricing.
Children Policy
Arundel House Restaurant & Rooms is an adult environment
created with your enjoyment in mind. Therefore we generally do not
accept children under twelve years old in our restaurant. We do not
provide a children's menu, nor do we have child friendly cutlery or
glassware.
We cannot accept children under sixteen years old as overnight guests. The proprietors of Arundel House have children themselves and hope that you, like them, will appreciate a meal or an overnight stay away from your little loved ones.
We cannot accept children under sixteen years old as overnight guests. The proprietors of Arundel House have children themselves and hope that you, like them, will appreciate a meal or an overnight stay away from your little loved ones.
Smoking Policy
Arundel House Restaurant & Rooms operates a No Smoking Policy
within the building. Where a customer has been smoking inside the
building they will be politely asked to leave. Furthermore, where
this smoking has taken place inside a bedroom, we will make a
charge of £25 to facilitate the specialist cleaning of that room.
For help and advice visit the NHS Smokefree
web-site or call the NHS Smoking Helpline on 0800 169 0 169.
Privacy Policy
We operate in accordance with the 1998 Data Protection Act in
respect of any personal information you may supply. We will not
sell or supply any information you provide to third parties. Our
web-site does not store or capture personal information, but merely
logs your IP address which is automatically recognised by the web
server. This statement only covers the Arundel House Restaurant
& Rooms web-site maintained by Hackman Lewis-Bowker Limited.
This statement does not cover other websites linked to from within
this site. Information volunteered to us by you shall be treated as
proprietary and confidential and will only be used to provide the
services you have specifically signed up for and you give your
consent to Arundel House Restaurant & Rooms to hold this
information.
Room Reservations & Cancellations
Deposit
A deposit of equal to the value of your reservation will be taken in full on the same day that your reservation is made. Your deposit will be used as part settlement of your final bill.Security
Reservations at Arundel House Restaurant & Rooms must be secured with the details of a credit or debit card that remains valid until the date of the reservation.You will be asked for the card number, the valid from and expiry dates, the CVN number on your signature strip and the postcode and house number that the card is registered to.
If you would prefer not to provide your card details your unsecured reservation may be lost in the event of a secured reservation subsequently being taken.
Cancellation
If you would like to cancel your reservation, we ask that you do so in writing. You can write to us using e-mail, post or fax and we will always respond to your cancellation request in case your delivery method has failed.As long as we receive your written cancellation at least three days prior to your arrival 90% of your deposit will be refunded to the account from which the deposit was made. The remaining 10% of your deposit will be retained by Arundel House Restaurant & Rooms.
For example, to cancel a reservation on Saturday we would need your written cancellation by Wednesday.
If we receive your written cancellation after this time, we would retain 100% of your deposit.
Restaurant Reservations & Cancellations - For Groups of Eight or Less
Deposit
We do not require a deposit for reservations for groups of eight or less to be secured with the details of a credit or debit card.Security
We do not require reservations for groups of eight or less to be secured with the details of a credit or debit card.Cancellation
If you would like to cancel your reservation, we ask that you do so by telephone. Or, you can write to us using e-mail, post or fax and we will always respond to your cancellation request in case your delivery method has failed.Please consider that your reservation is valuable to us, and your prompt cancellation is appreciated should the need arise.
Restaurant Reservations & Cancellations - For Groups of Nine or More
Deposit
For groups of nine or more, a non refundable deposit of £10 per person will be taken on the same day that your reservation is made. Your deposit will be used towards settlement of your final bill.An additional charge of £100 will be added to your final bill for reservations taking place on Friday and Saturday evening.
Security
Reservations at Arundel House Restaurant & Rooms must be secured with the details of a credit or debit card that remains valid until the date of the reservation.You will be asked for the card number, the valid from and expiry dates, the CVN number on your signature strip and the postcode and house number that the card is registered to.
If you would prefer not to provide your card details your unsecured reservation may be lost in the event of a secured reservation subsequently being taken.
Cancellation
If you would like to cancel your reservation, we ask that you do so in writing. You can write to us using e-mail, post or fax and we will always respond to your cancellation request in case your delivery method has failed.As long as we receive your written cancellation at least three days prior to your arrival there will be no further charge. For example, to cancel a reservation on Saturday we would need your written cancellation by Wednesday. Your non refundable deposit would be retained by Arundel House Restaurant & Rooms.
If we receive your written cancellation after this time, we would charge the card whose details were provided, a further £10 per person.
Reduction of Guests
If you would like to reduce the number of guests in your group, we ask that you do so in writing. You can write to us using e-mail, post or fax and we will always respond to your request in case your delivery method has failed.As long as we receive your request at least three days prior to your arrival there will be no further charge. For example, to reduce the number of guests in your group on Saturday we would need your written request by Wednesday. Your non refundable deposit would be retained by Arundel House Restaurant & Rooms.
If we receive your written request after this time, we would charge the card whose details were provided, an additional £10 per person.
Arrivals & Departures
We do not have our own parking at Arundel House Restaurant &
Rooms, and we suggest that you make use of Mill Road Car Park,
opposite the entrance to the Castle, and two hundred metres from
our front door. We will provide one car parking voucher for each
room so that you may park free of charge in this car park.
Check-in is guaranteed at 3pm but you are welcome to arrive earlier to deliver luggage. We may be able to offer you your car parking voucher earlier. Check-in is available up until 10pm unless by prior arrangement - as Arundel House is not staffed overnight.
Check-out is at 11am, although we may be able to look after your luggage and allow you to retain your car parking voucher. We charge £25 for late check-out.
Check-in is guaranteed at 3pm but you are welcome to arrive earlier to deliver luggage. We may be able to offer you your car parking voucher earlier. Check-in is available up until 10pm unless by prior arrangement - as Arundel House is not staffed overnight.
Check-out is at 11am, although we may be able to look after your luggage and allow you to retain your car parking voucher. We charge £25 for late check-out.
Disclaimer
Arundel House Restaurant & Rooms make
every effort to keep the information on this web-site accurate, but
disclaim any warranty or representation, express or implied about
its accuracy, completeness or appropriateness for a particular
purpose. You assume full responsibility for using the information
at this web-site, and you understand and agree that neither Arundel
House Restaurant & Rooms nor any of their employees are
responsible or liable for any claim, loss or damage resulting from
its use.